FLAGSHIP | Building and Managing Trust-Based Relationships

Leadership = Power Skills

Decades of research demonstrate that when people feel psychologically fulfilled, they tend to be healthier, happier, and more productive. To inspire a high-performing team to create meaningful value to stakeholders, project managers (or any role) need to have a clear purpose, have the appropriate people skills, and have intrinsic motivation. To be an effective project manager, effective communications and the ability to cultivate and develop trust-based relationships are critical skills that need to be harnessed and refined.

In A Guide to the Project Management Body of Knowledge or PMBOK Guide (Seventh Ed., 2021), it is recommended that “adapting communication style and messaging so that they are relevant to the audience” (p. 69) and that “communications is the most important factor in engaging with stakeholders effectively” (p. 159). Stephen Covey asserts that: “Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” Therefore, it is important to learn the theoretical frameworks of The Trust Equation (credibility, reliability, intimacy, and self-orientation) and Social Styles (driving, expressive, amiable, and analytical) to effectively communicate to your internal and external clients and stakeholders.

NOTE:  An optional assessment will be sent to you the day before the event.

Learning Objectives

In this engaging, interactive, and informative in-person presentation, you will learn:

  • Purpose, people, and passion of a high-performing team
  • The Trust Equation
  • Social Styles

Speaker: David C. Doan 


David Doan, PhD, MBA, RN, BCMAS, PMC-II, PMP, CSM, CSPO is a Management Consulting Senior Manager in Accenture North America Health Care Innovation Practice and is based in Los Angeles. He is an effective, servant leader with over 25 years in the healthcare industry including project management, scrum, and agile methodology. Taking a data-driven consulting approach, he is adept at transforming strategy into execution and can quickly identify and prioritize complex business issues and deliver customer-centered, value-based, equitable, measurable, innovative, scalable, and transformative solutions to healthcare business owners and influencers. Creating trust-based relationships is one of the best parts of his job in any role.

Mr. Doan holds the following degrees: Bachelor of Science in Nursing, Bachelor of Arts in Psychology, Master of Science in Health Services Administration, Master of Business Administration, and a Doctor of Philosophy (Ph.D.) in Health Services. He holds the following certifications: a Pragmatic Marketing Certified in product management and marketing through Pragmatic Marketing, Project Management Professional (PMP) certification through Project Management Institute (PMI), Certified ScrumMaster® (CSM) and Certified Scrum Product Owner (CSPO) certifications through Scrum Alliance, and Board Certified Medical Affairs Specialist (BCMAS) through Accreditation Council for Medical Affairs (ACMA).

Contact Information:


  • 5:30 PM - 6:15 PM - Networking 
  • 6:15 PM - 6:45 PM - Dining Buffet & Chapter Announcements
  • 6:45 PM - 8:15 PM - Speaker Presentation and Q&A


  • Buffet Style
    • Taco Bar
    • Chef’s Selection of Dessert, Coffee & Tea


Total of 2 PDUs will be awarded to the attendees, with the following breakdown:

  • 1.0 PDU - Power Skills
  • 0.5 PDU - Ways of Working
  • 0.5 PDU - Business Acumen

No further action is required.


EARLY BIRD Pricing for Registrations BEFORE March 2, 2023 11:59 PM (Deadline)

  • $35 for PMI-LA Members
  • $40 for Non-Members

Registrations AFTER the Early Bird Deadline

  • $45 for PMI-LA Members
  • $50 for Non-Members

Students & Military:

  • Contact flagship@pmi-la.org with your school or military ID number to receive a code for special pricing ($25) 

Location & Parking


Cambria Hotel LAX

199 Continental Blvd,
El Segundo, CA 90245
[Click Here for Directions]



  • Spacious outside patio
  • Quiet presentation room
  • Complimentary parking

Face masks are optional. The Chapter will have some available should you feel more comfortable wearing one.

Questions, Suggestions, Volunteer Inquiries

Contact the Flagship Team at flagship@pmi-la.org 


Photo Disclaimer

Upon participating in any PMI event, you are agreeing to allow PMI to use your likeness for use in its promotional material including their websites.

Postponement / Cancellation

Please refer to the Cancellation Policy section of the FAQ page

This event may be canceled or postponed by the Chapter, though all efforts will be made to avoid doing so.  If canceled or postponed, notification will be made to all registrants via email.


It is no longer possible to register for this event

It is no longer possible to register for this event


Type of category: Public Events

Type of activity: Leadership = Power Skills , Technical = Ways of Working, Strategy = Business Acumen

Date: March 9th, 2023

Hour: 5:30PM to 8:30PM

PDUs: 2


Students and Military: $25.00

Members: $45.00

Non members: $50.00


Cambria Hotel LAX - Member Price Before 3/3 - $35

199 Continental Blvd
El Segundo, California, 90245

[Click here for Map and Directions]