Multi-Chapter | How to Get Better at Hard Conversations: Turn Tension into Trust
Leadership = Power Skills
This interactive session begins by inviting participants to name their own communication challenges, creating a personal anchor point they'll return to throughout the training. From there, participants explore foundational relational intelligence practices that strengthen relationships before tension arises, and examine four key reasons to embrace conflict as an opportunity for growth rather than as friction to avoid. The session then delivers two practical frameworks — five steps for receiving feedback effectively and five steps for giving feedback effectively — before participants practice both skills in small-group breakouts, applying them directly to the challenges they brought into the room.
This session equips leaders to strengthen psychological safety, build deeper trust, and create the relational foundation of high-performing teams. Attendees leave with a clear approach to better conflict outcomes, sharper self-awareness of their own communication patterns, and tools they can apply immediately in their next tough conversation.
Learning objectives
- Practice a step-by-step approach for both giving and receiving hard feedback, so you and your team are prepared no matter which side of the conversation you're on.
- Learn four effective reasons to embrace relational tension and frame your next hard conversation for shared success.
- Learn the foundations of relational intelligence that build the trust and connection needed to navigate challenging moments with grace.
- Identify your personal communication patterns and tendencies that either build or erode trust during high-stakes conversations.
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Postponement / Cancellation
Please refer to the Cancellation Policy section of the FAQ page
This event may be canceled or postponed by the Chapter, though all efforts will be made to avoid doing so. If canceled or postponed, notification will be made to all registrants via email.
