PDD Speaker
Healthcare Consultant
Health Care Consultants, Inc.
Biké EnWezoh
As Quality Director at an acute care hospital, Biké leads initiatives that strengthen patient safety, performance improvement, and staff engagement. Notably, she improved the hospital’s Leapfrog safety grade, implemented Press Ganey iRounding and CAHPS, and launched hospital-wide QAPI and performance improvement training programs to drive measurable quality outcomes.
Human First Leadership in a Tech-Driven World
Career Development
from the perspective of a Quality Director in an acute care hospital.
The presentation covers several key topics:
- The Evolving Landscape of Acute Care Hospitals:
Principles of Human-First Leadership in Healthcare:
Balancing Technology Integration with Compassionate Leadership:
Quality Outcomes Through Human-Centric Strategies:
Leading Change and Fostering a Collaborative Culture: 1. Transformation in Acute Care
Tech innovations (AI, telemedicine, EHRs) are reshaping care delivery.
Patients demand personalized, safe, and transparent care.
Quality Directors are pivotal in compliance, improvement, and coordination. - Human-First Leadership Principles
Center care on individual patient needs to boost outcomes and satisfaction.
Lead with empathy, respect, and trust.
Support staff with active listening to reduce burnout. - Balancing Tech and Compassion
Technology should support, not replace, human interaction.
Tools like iRounding improve real-time feedback and patient experience.
Address staff burnout and digital fatigue proactively. - Human-Centric Quality Outcomes
Engaged, motivated staff deliver better care.
Communication and attention to human factors enhance safety and quality.
Use data to inform—not override—human judgment. - Leading Change Collaboratively
Foster teamwork and shared quality goals.
Promote continuous learning and adaptability.
Empower ethical, responsible innovation among staff.
